Terms of Use

Last updated: 17 September 2026

Welcome to the website of FIRST CHIWA ELECTRIC LIMITED ("FIRST CHIWA", "we", "us" or "our"). This website provides retail services for mobile phones and mobile accessories. By accessing the website, creating an account, browsing products, using the cart or placing an order, you agree to these Terms of Use, our delivery and collection information, Privacy Policy and other applicable rules published on this website.

1. Scope

These Terms apply to product display, specification information, carts, orders, payment, delivery, after-sales service and customer service. A promotion, preorder, bundle or particular product may have additional terms; the applicable page or order confirmation terms prevail to the extent of any inconsistency.

2. Accounts and Information

You must provide true, accurate and current account, payment, recipient, telephone, email and address information and protect your login credentials. Activity conducted through your account is generally treated as authorised by you. If you suspect unauthorised access, contact us through the customer-service channel published on this website promptly. We may suspend an account involving security risk, false information, unusual orders or unlawful use to the extent permitted by law.

3. Products, Specifications and Compatibility

We aim to present models, colours, dimensions, ports, network standards, functions, packaging, prices, availability and images accurately. Reasonable variations may occur due to screen display, production batches, regional versions, manufacturer packaging or software updates. Before purchase, check the product specifications, device model, port and compatibility. Unless expressly stated, we do not guarantee complete compatibility with every third-party device, software, carrier network or accessory. Product images and descriptions are not a performance guarantee beyond express statements on the page.

4. Prices, Availability and Order Acceptance

The effective price and currency shown when you submit an order apply. Prices, promotions and availability may change before order confirmation. An order is an offer to purchase; we decide whether to accept it after checking stock, product information, payment status, risk controls and delivery feasibility. If there is an obvious price, availability, product-information or system error, we may correct, cancel or decline the affected order as permitted by applicable law and handle amounts received as appropriate.

5. Payment and Order Details

Available payment methods and payment pages are those displayed at checkout. Payment data is handled by the relevant payment provider under its rules; we do not retain complete card details or payment-account passwords unless necessary. Amount, currency and payment result are determined by the order page and the payment provider’s final response as verified by our system. We may hold, cancel or request more information for unauthorised payment, unusual information, suspected fraud, insufficient stock, delivery restrictions or other reasonable reasons.

6. Delivery and Receipt

Delivery areas, fees, timing and carrier arrangements are stated at checkout or in the order confirmation. Timing may be affected by stock, weather, holidays, carriers, customs or other events beyond control. You must provide complete and accurate delivery information and inspect packaging and product appearance on receipt. Delays, returns or additional costs caused by incorrect information, failed delivery or an unreachable recipient may be borne by you.

7. Cancellations, Returns, Refunds and Warranty

For an incorrect, missing, transit-damaged or clearly defective item, contact us promptly with the order number, photographs and an explanation. Do not return an item without confirmation. Eligibility, condition requirements, refund amount, return delivery cost, warranty scope and processing time are assessed case by case according to the product nature, seal condition, hygiene requirements, signs of use, manufacturer policy, cause and applicable law. Personalised accessories, activated or used electronic products, software or digital services may not be eligible for change-of-mind returns. Consumer rights that cannot lawfully be excluded or limited remain unaffected.

8. Prohibited Use and Intellectual Property

You must not use the website for unlawful or fraudulent conduct, account misuse, false orders, system interference, security circumvention, bulk data extraction, rights infringement or unauthorised resale. Unless stated otherwise, text, images, marks, layouts, software and other website content are protected by applicable intellectual-property laws and may not be copied, altered, distributed, publicly displayed or used commercially without written permission.

9. Personal Data and Third-Party Services

We process information under the Privacy Policy to the extent necessary for service, order processing, payment, delivery, after-sales support, risk control and legal requirements. The website may use third-party payment, logistics, communications or technology services, each provided under its own terms.

10. Liability

To the maximum extent permitted by applicable law, we are not liable for indirect loss caused by force majeure, network failure, third-party interruption, carrier delay, your device or network environment, incorrect information or matters beyond reasonable control. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

11. Updates and Governing Law

We may update these Terms as our business, legal requirements or services change. The updated version is published on this page and takes effect on publication or the stated date. Continued use or an order after an update indicates acceptance. These Terms are governed by applicable laws of the Hong Kong Special Administrative Region. Disputes should first be discussed in good faith and, if unresolved, referred to a court of competent jurisdiction in accordance with applicable law.

12. Contact Us

FIRST CHIWA ELECTRIC LIMITED
Address: SHOP SPACE NO.80, 2/F, RED MALL OF MALAHON APARTMENTS NO. 509 JAFFE RD, CAUSEWAY BAY, HONG KONG
For questions about these Terms, products, orders, delivery or after-sales service, contact us through the customer-service channel published on this website.